The opportunity We seek a skilled IT Operations Specialist to join our first line support team and support all Unitys employees. As the first point of contact, youll play a vital role in ensuring everyone at Unity is able to use their IT equipment and software to do their best work

You ll diagnose and resolve software and hardware problems, provide technical assistance, collaborate with internal teams on recent technology solutions and identify areas for continuous improvement.

Your excellent communication skills will be critical, as youll need to communicate effectively with technical individuals, as well as explain technical information to non-technical staff. The goal of this role is to deliver outstanding customer service in a timely and efficient manner while adhering to ITIL service management best practices.

What youll be doing

- Provide day-to-day IT support for employees including hardware and software troubleshooting for Windows and macOS systems
- Receive, log, classify, and prioritize incidents and service requests in our Freshservice helpdesk, following established ITIL procedures
- Troubleshoot and resolve IT issues or escalate complex issues to appropriate support teams
- Provide support for collaboration tools including Zoom, Slack, and Google Workspace
- Maintain and support end-user computing assets including laptops, desktops, printers, mobile devices, peripherals, A/V equipment,



and basic network infrastructure

What were looking for

- 2- 3 years of experience in a corporate IT support or helpdesk role
- Proficiency in using ITSM tools and ticketing systems (Freshservice, ServiceNow, Jira, or similar)
- Experience with both Windows and macOS environments
- Knowledge of mobile device management (MDM) technologies (Autopilot, Intune, DEP, SimpleMDM and similar)
- Experience supporting collaboration tools such as Zoom, Slack, and Google Workspace
- Excellent written and verbal English communication skills and Willingness to work in rotational shifts and during public holidays

You might also have

- Good knowledge of networking and hands-on troubleshooting experience SaaS administration experience (user provisioning, access control)
- Experience with Linux environments
- Basic scripting or automation knowledge (PowerShell, Bash, Python or similar)
- Relevant certifications in ITILv4, CompTIA A+ (or equivalent)

Additional information

- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Operations Specialist (Bengaluru)
🏢 Unity Technologies
📍 Bengaluru