Senior Platform Lead

JLLT Automation CoE

About the Role

Own the platform lifecycle Onboarding, Delivery Lifecycle Management, and Run the Business (RTB) for a portfolio of Tier 2/3 Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Epiplex, Efficient Elements), acting as accountable owner and single point of coordination between BET, vendors and JLLT CoEs.

Key Responsibilities

- Own Platform Onboarding RFI/RFP, evaluation, VRAQ/security assessment, business case, POC setup.

- Coordinate Platform Setup CDR review, OKTA/SSO, CMDB, Datadog, ITSM tollgate configuration.

- Lead Delivery Lifecycle Management feature evaluation, regression testing, release/code promotion.

- Own Run the Business (RTB) incident/problem mgmt (P1 P3), MIM bridge calls, BAU continuity.

- Facilitate workshops to define current/future state processes and technology solutions.

- Govern change, recovery resilience change/CAB process, DR/BCP exercises.

- Report across L0/L1/L2 KPI framework cost, ROI, uptime, SLA compliance, action items.

- Manage project scope, budget, schedule, quality and stakeholder communications.

- Resolve technical/operational issues; escalate to EA, SRE or QA as needed.

What You Need

- 15+ years platform management: prioritization, scheduling, documentation, multi-tool experience.

- Strong stakeholder management across business, vendors, and technical teams.

- Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.

- Knowledge of Agile Waterfall frameworks; solid technical/requirements background.

- Desirable: Real Estate domain experience; customer service applications.

- GDPR/data privacy awareness; excellent written,



verbal and presentation skills (English).

- Working knowledge of RACI-based operating models, tollgate governance, and KPI reporting.

Performance Objectives

- Become subject matter expert on JLL Business Process Management and assigned applications.

- Deliver phased rollout of the JBS Operating Model validate RTB, extend delivery governance, support full RACI enforcement toward steady state.

Key Skills

- Full software development lifecycle: design, configuration, testing, debugging, support.

- Agile/Scrum delivery; prototyping and modernization of JLL technology platforms.

- Advisory role on Enterprise Solutions, automation, and integrations.

- Talent-building: sourcing, partnering with vendors, upskilling teams.

- Establish reusable standards, patterns, and assets with the Automation CoE.

- Apply capability scope appropriately by platform tier (1/2/3).

Employee Specification

- Bachelor s degree in computer science, IT or related field.

- 15+ years experience with Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Productive Elements, Epiplex).

- Experience designing scalable business/system architecture.

- Cloud and AI delivery experience; geo-distributed systems a plus.

- Roadmap development: current state, future state, investment planning.

- Self-starter, autonomous, strong multi-tasking in dynamic environments.

Location:

On-site Bengaluru, KA, Gurugram, HR

Scheduled Weekly Hours:

40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Platform Lead (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram