Sales Relationship Manager I - Housing Loan Business
Location: Bangalore
About the Team
The Home Loans team at Navi helps customers access housing finance in a simple, fast, and
transparent way. The team works closely with customers, builders, and internal teams to ensure
smooth loan processingfrom application to disbursal. Focused on delivering a great customer
experience, the team handles internal and external stakeholders along with compliance. By combining
field presence with strong central support, the team plays a key role in making home ownership
easier and more accessible.
About the Role
Step into the front line of Navis digital lending journey. Youll be the friendly voice that turns a quick
tap on the app into a customers very first home loan.
Your day starts with warm, jargon-free conversationsexplaining how the loan works, clearing
doubts, and guiding customers through home loan journeys on the app. As soon as questions pop up,
you tackle them.
The smoother you make the journey, the faster a customer moves from Im curious to Loan
disbursed. Your success is measured by happy borrowers, quick turnaround, and the trust you earn
along the way.
Key Responsibilities

Drive conversions: Make timely, high-quality calls to move customers from interest to loan
disbursed.

Own every lead: Log, update, and follow up in the CRM until the query is fully resolved.
Build trust quickly: Listen actively, think of quick solutions, and inspire confidence in Navis
value proposition.

Collaborate cross-functionally: Work with internal teams to ensure seamless processing and
exceptional service.

Champion customer insights: Flag product or process gaps and support




continuous improvement initiatives.
Deliver against goals: Meet or exceed assigned targets for sales, productivity,
quality, and compliance.
Must Haves

Education: Graduate in any discipline.
Experience: 1 3 years of high-volume telesales / inside-sales
Language skills:

Fluency in English and one South-Indian language (Kannada or Telugu), with moderate
fluency in Hindi

Proficiency in Tamil is an added advantage

Influencing ability: Proven track record of converting B2C prospects and meeting sales
targets.
Communication: Clear, confident phone etiquette with solid listening and
objection-handling skills.
Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email
platforms.
Customer-first mindset: Detail-oriented, ethical, and committed to delivering a high-quality
experience end-to-end.
Our Culture
At Navi, were a place where ambition meets opportunity and ideas turn into impact quickly. We
empower people with high ownership from the start, encouraging them to solve meaningful
problems and build with excellence. Teams here work in an environment that values speed,
collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.
Whether youre shaping the future of fintech products or driving innovation behind the scenes, life at
Navi means being part of a high-energy, talent-driven workplace where your contributions truly make
a difference.
Were guided by our own operating system - The Navi OS - a set of principles that shape how we
work and win together. You can explore them at navi.com/our-values to see what drives us.
If this feels like you, Navi is the place to grow, thrive and make a real impact.

📌 Sales Relationship Manager I - Housing Loan Business (Bengaluru)
🏢 Navi
📍 Bengaluru