Job Description

We are looking for an IT Support Engineer to provide technical support and ensure smooth functioning of endpoint devices and related IT services. This position will be Full-time, Onsite - Bengaluru.

What Youll Do

- Install, configure, image, and deploy laptops, desktops, and other endpoint devices
- Support current user onboarding and employee offboarding activities, including device provisioning and access management
- Manage incidents, service requests, and escalations while ensuring adherence to defined SLAs
- Provide technical support to both onsite and remote users across multiple locations
- Troubleshoot and resolve hardware issues related to laptops, desktops, printers, scanners, mobile devices, and peripherals
- Configure and support Microsoft Office, Microsoft 365 applications, Teams, Outlook, and other enterprise software
- Manage user accounts, permissions, and security groups using Active Directory and Microsoft Entra ID
- Support and troubleshoot DNS, DHCP, Group Policy, and domain-related issues
- Configure and support email on desktops, laptops, and mobile devices
- Assist with endpoint security management, antivirus solutions, patching,



and compliance activities
- Monitor and maintain Microsoft endpoint management tools such as Intune and SCCM
- Troubleshoot network connectivity issues involving LAN, WAN, VPN, Wi-Fi, and IP addressing
- Maintain IT asset inventory and ensure accurate asset lifecycle tracking
- Coordinate with vendors and service providers for hardware replacements, repairs, and support services
- Perform root cause analysis for recurring and high-priority incidents

What You'll Need

Required:

- Any Graduate in Computer Science, Information Technology, Electronics, or a related field
- Minimum 3 years of hands-on experience in IT Support, Desktop Support, or End User Computing (EUC)
- Strong experience with Windows 10/11 installation, configuration, and troubleshooting
- Hands-on experience with Microsoft 365 administration and support
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, and domain management
- Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar solutions

- Email your updated resume at Karthik.s@caio

📌 Technical Helpdesk Support Engineer (Gurugram)
🏢 Cai Info India
📍 Gurugram