The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with cross functional to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.
Essential Duties Responsibilities:
- Provides support to cross functional team, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
- Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
- Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business advantages to address their needs
- Acts as an escalation point to drive resolution in a timely, proactive manner
- Travels to partner locations and IT Nation events
- Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
- Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Knowledge, Skills, and/or Abilities Required:
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of industry standards
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Strong knowledge of business processes cross-functionally
- Ability to quickly grasp and distinctly explain technological and business concepts
- Strong knowledge of the IT Service Provider market and business
- Bachelor s degree required in related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: Master of Business Administration (MBA)
- Preferred: 5+ years in SaaS industry
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.