Salesforce Manager North America Delivery & Consulting

About Rialtes

Rialtes is a leading Salesforce consulting and digital transformation partner helping organizations maximize business value through Salesforce, AI, Data Cloud, Agentforce, MuleSoft, and enterprise technology solutions. We partner with global customers to design, implement, optimize, and support scalable Salesforce ecosystems that drive business growth and innovation.

Position Summary

Rialtes is seeking an experienced Salesforce Manager to lead consulting and delivery engagements for our North America customers. This role requires a strong blend of hands-on Salesforce expertise, delivery leadership, client relationship management, and business consulting capabilities.

The ideal candidate will have 1215 years of dedicated Salesforce experience and a proven track record of managing enterprise Salesforce programs. This individual will serve as a trusted advisor to customer stakeholders, lead solution strategy, oversee successful project delivery, mentor consulting teams, and contribute to account growth initiatives.

This is a hands-on leadership role requiring active involvement in solution design, architecture reviews, customer workshops, project governance, and strategic consulting engagements.

Key Responsibilities

Delivery Leadership

- Lead end-to-end Salesforce implementation, enhancement, integration, and managed services engagements.
- Own project delivery, scope management, resource planning, risk mitigation, and quality assurance.
- Ensure projects are delivered on time, within budget, and aligned with customer objectives.
- Drive Agile delivery practices and continuous improvement initiatives.
- Manage multiple concurrent projects and delivery teams.

North America Client Management

- Serve as the primary delivery and consulting leader for assigned North America accounts.
- Build and maintain strong relationships with business and technology stakeholders, including Director, VP, and C-level executives.
- Lead customer discovery sessions, roadmap discussions, solution workshops, and executive reviews.
- Understand customer business priorities and align Salesforce solutions to strategic objectives.
- Drive customer satisfaction, retention, and long-term account growth.
- Act as an escalation point for strategic customer engagements and critical project issues.
- Collaborate effectively with customers across North America time zones.

Hands-On Solution Leadership

- Participate actively in discovery workshops, solution design sessions,



and architecture reviews.
- Translate business requirements into scalable Salesforce solutions and implementation roadmaps.
- Provide technical and functional guidance throughout the project lifecycle.
- Review solution designs, configurations, customizations, integrations, and deployment strategies.
- Ensure adherence to Salesforce best practices, security standards, governance frameworks, and platform optimization strategies.
- Guide teams on Salesforce Data Cloud, Agentforce, AI solutions, integrations, and enterprise architecture.

Team Leadership

- Mentor Salesforce Consultants, Senior Consultants, Technical Leads, and Architects.
- Support recruitment, onboarding, capability development, and performance management initiatives.
- Foster a culture of collaboration, innovation, accountability, and customer success.
- Drive certification and competency-building programs within the Salesforce practice.

Pre-Sales & Account Growth

- Support solution workshops, effort estimations, and proposal development.
- Participate in RFP responses, solution presentations, and client demonstrations.
- Identify opportunities for upselling and cross-selling Salesforce and Rialtes service offerings.
- Partner with Sales, Customer Success, and Leadership teams to drive business growth within strategic accounts.

Required Qualifications & Experience

- 1215 years of dedicated Salesforce consulting, implementation, and delivery experience.
- Proven experience leading large-scale Salesforce transformation programs for enterprise customers.
- Strong hands-on expertise across Salesforce products, including:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Revenue Cloud / CPQ
- Data Cloud
- Agentforce

- Strong understanding of Salesforce platform architecture, security model, automation frameworks, integration patterns, and release management.
- Experience with Apex, Lightning Web Components (LWC), Salesforce Flow, APIs, and Salesforce DevOps practices.
- Demonstrated ability to lead discovery workshops, solution design sessions, architecture reviews, and executive stakeholder discussions.




- Experience managing geographically distributed teams in onsite-offshore delivery models.
- Strong client-facing consulting skills with experience supporting North America-based customers.
- Proven ability to manage delivery governance, customer escalations, stakeholder communications, and project financials.
- Experience supporting pre-sales activities, solution estimations, and strategic account management.

Preferred Technical Experience

- Robust experience with Salesforce Data Cloud, Agentforce, and AI-powered Salesforce solutions.
- Experience designing and implementing enterprise integrations using MuleSoft and API-led architectures.
- Experience integrating Salesforce with ERP, marketing automation platforms, data warehouses, and third-party enterprise applications.
- Knowledge of Salesforce Revenue Cloud, CPQ, Marketing Cloud, and Industry Cloud solutions is highly desirable.
- Experience with enterprise data migration, master data management, and integration best practices.
- Understanding of modern cloud technologies and enterprise application ecosystems.

Desired Certifications

Salesforce Certifications

- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Salesforce Platform App Builder
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Experience Cloud Consultant
- Salesforce Data Cloud Consultant
- Salesforce Business Analyst
- Salesforce AI Associate
- Salesforce AI Specialist
- Salesforce Application Architect (Preferred)
- Salesforce System Architect (Preferred)
- Salesforce Certified Technical Architect (Highly Desirable)

MuleSoft Certifications

- MuleSoft Certified Developer – Level 1
- MuleSoft Certified Integration Architect (Preferred)

Key Competencies

- Salesforce Solution Leadership
- Client Consulting & Stakeholder Management
- Delivery & Program Management
- Enterprise Architecture & Integration Strategy
- Team Leadership & Mentoring
- Pre-Sales & Solutioning
- Executive Communication
- Problem Solving & Decision Making
- Customer Success & Account Growth

Success Metrics

- Successful delivery of Salesforce programs within scope, budget, and timeline.
- Customer satisfaction and retention.
- Delivery quality and adherence to Salesforce best practices.
- Team capability development and certification growth.
- Contribution to pre-sales, solutioning, and account expansion.
- Adoption and successful implementation of Salesforce innovations, including AI, Data Cloud, Agentforce, and MuleSoft-led integrations

📌 Salesforce Manager (Dehradun)
🏢 Rialtes Technologies
📍 Dehradun