Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Bachelor Of Commerce,Bachelor Of Science,Master Of Technology,Master Of Engineering,MBA
Service Line Cloud Infrastructure Services
Responsibilities
- Own end-to-end lifecycle of major incidents (P1/P2)
- Lead incident bridge calls and coordinate resolver teams
- Act as single point of contact for stakeholders and leadership
- Provide timely communication to business and IT stakeholders
- Manage escalations across internal teams and vendors
- Ensure adherence to ITIL processes and governance
- Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA)
- Identify trends and recommend continuous improvement actions
- Coordinate with Change/Release teams during major incidents
Preferred Skills:
- Foundational->Service Management->ITIL
- Technology->Infra_ToolAdministration-ITSM->ServiceNow
- Domain->Service Management->IT Asset Management
- Foundational->IT User Management->Incident and Request Management