Role Overview:

We are seeking an Executive - Customer Excellence to manage operations across multiple client sites, ensure high service quality, and support leadership in driving operational excellence.

Key Responsibilities:

- Oversee operations of multiple health centers or large client accounts
- Act as a key point of contact for clients and manage relationships
- Ensure service delivery meets SLAs and quality benchmarks
- Analyze performance metrics and prepare reports
- Support team management, training, and performance tracking
- Identify operational gaps and recommend improvements
- Ensure compliance with healthcare and organizational standards Coordinate across teams to maintain seamless operations

Requirements

- Graduate/Postgraduate (preferred)
- 35 years in operations or client-facing roles
- Robust analytical and problem-solving skills
- Excellent stakeholder and client management abilities
- Prior experience in healthcare/OHC operations preferred

📌 Executive (Coimbatore)
🏢 GigaCare
📍 Coimbatore