Job Description

POSITIONDESCRIPTION

JOBTITLE

AgencyManager-Collections Micro Banking

GRADE

DM-II

DEPARTMENT

Collections

LOCATION

Cluster

SUB-DEPARTMENT

MicroBanking

TYPEOF POSITION

Full-time

REPORTSTO

AreaCollection manager

REPORTINGINTO

NA

ROLEPURPOSE OBJECTIVE

- Thisrole is vital as it is end to end vendor management, agency shallbe handling both NPA Write-off accounts, key area consistsof agency man power handling, proper allocation, daily recovery audit management as per company norms
- Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release
- Inabsence of this position, the above few critical aspects wouldnot be monitored closely which is a must in agency management

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

- PortfolioManaged 3k accounts with 60 cr. portfolio

- Numberof vendors/ consultants one or more as per the areaallotted

- Numberof portfolio products Micro Banking

KEYDUTIES RESPONSIBILITIES OF THE ROLE

Business/Financials (Only Relevant roles)

- PlanningStrategy

- Responsibleof handling entire collection agencies operation

- Onboardingof new agencies as per area portfolio in delinquency

- Planningof allocation and proper distribution of portfolio with strongexecution

- Ensurethe recovery targets are met

- Maintainingof account wise robust feedback mechanism

- Drivecollection strategy as per the portfolio and area understanding

- Budgeting

- Towork on increasing the productivity

- Needto work on cost to recovery ratio and ensure cost low at anytime





- ManpowerPlanning Sales Planning

- Propermanpower planning as per portfolio in the given area

- Planagency/team wise targets to achieve the monthly targets

- CoreFunction Areas of Responsibility(AORs)

- Ensureproper allocation for agency teams and drive for productivity

- Ensureregular field visits along with the agency teams for bettercontrol

- Provideall necessary legal action support to agency to perform better

- Ensurecollection software utilization if any at the fullest extent

Customer(Both Internal External)

- Customercentric AORs

- Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss

- Ensureand maintain fair collection practice from agency staffs

- Stakeholdersinteractions

- Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams

InternalProcess

- Complianceto SLA/Policies/Processes

- Responsibleand adhere to onboarding process as defined by the company

- Periodicagency review and submit the report to seniors

- EnsureRenewal of agreement all other regulatory aspects regularly

- ProcessManagement/ Process Excellence

- Ensurein adhering the fair practice code of conduct

- Toensure and complete all the necessary process on monthly basis asdefined

InnovationLearning

- PeopleManagement

- Ensurerequired manpower is deployed time to time in agency

Location - Thiruvarur,Krishnagiri,Puducherry,Kumbakonam,Kunnamkulam,Shimoga,Sivakasi,Mysuru,Mayiladuthurai,Udumalaipettai,Tiruppur,Bengaluru,Coimbatore,Peenya,Ambasamudram,Kallakkurichi,Bhadravati

📌 Agency Manager-Collections Micro Banking (Krishnagiri)
🏢 Ujjivan Small Finance Bank
📍 Krishnagiri