Role Overview:

The Product Manager Operations owns the “How, When, and Does it actually work in the real world” of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners.

You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners.

Key Responsibilities:

1. Delivery & Execution Ownership

- Own end-to-end product delivery from roadmap rollout
- Translate priorities into execution plans, sprint goals, and delivery milestones
- Ensure predictable delivery across teams and vendors
- Identify and mitigate delivery risks proactively

2. Release Planning & Go-Live Readiness

- Define and drive release planning and rollout strategy
- Establish and enforce go-live criteria, including:
- Product readiness (features, performance)
- Content readiness
- Program/state readiness (training, onboarding)

- Ensure 100% readiness before academic/program cycles

3. Cross-Team Coordination & Dependency Management

- Manage dependencies across:
- Product
- Engineering
- Tech support
- Program (State, MEL, LxD)
- Vendors / external partners

- Act as the central coordination layer ensuring alignment and execution velocity

4. Product Stability & Quality

- Own product quality and stability in production
Ensure alignment on:
- Functional testing, regression, UAT completeness
- Performance benchmarks (e.g., concurrency, latency)

- Define and track product stability metrics
- Drive post-release fixes and continuous improvements

5. Issue Resolution Systems

- Establish and manage structured issue resolution:
- Ticketing systems with status tracking
- Clear workflows: raised in progress resolved

- Ensure visibility of issues to program teams and end users




- Enable bot-based or self-serve support systems where applicable

6. Scale Readiness & Change Governance

- Coordinate pilot scale transitions
- Evaluate system readiness across:
- Product capacity
- Onboarding impact
- Dev team bandwidth

- Define and operationalize change governance processes

- Review and approve changes before rollout
- Maintain decision logs (approved/rejected)

7. Operational Reporting & Insights

- Build and standardize product health reporting
- Performance metrics
- Usage trends
- Issue patterns

Ensure reports are:

- Consistent
- Actionable
- Accessible to all stakeholders

8. Adoption & Support Enablement

- Ensure field and user readiness for product adoption
- Training systems (ToT, refresher content)
- FAQs, guides, and support workflows

- Work with Program teams to ensure:

- Trainers are prepared
- Field teams can handle real-world scenarios

Accountable For

- End-to-end delivery and execution predictability
- Release readiness and successful go-lives
- Product stability and quality in production
- Cross-team coordination and dependency management
- Scaled rollouts across states/programs
- Operational visibility (reporting, issue tracking, governance)

Qualifications & Skills

- Robust experience in program delivery / product operations / TPM roles
- Proven ability to manage complex, multi-stakeholder environments
- Deep understanding of:
- Agile delivery
- Release management
- QA and production stability

- Experience working with distributed teams, vendors, and government/partner ecosystems (preferred)
- Ability to translate ambiguity into structured execution systems

What Success Looks Like (6–12 months)

- Predictable, on-time releases with minimal last-minute escalations
- Clear and enforced go-live readiness framework across programs
- Strong visibility into product health and issues across stakeholders
- Reduced production issues and faster resolution cycles
- Smooth pilot-to-scale transitions across multiple states/programs

📌 Product Manager - Operation (Bengaluru)
🏢 Quest Alliance
📍 Bengaluru