- Resolve client issues via onsite visits, email, phone, or remote software support
- Maintain accurate records of daily communications and resolved issues
- Collaborate with team members on knowledge transfer, procedures, and standards
- Understand the nature of client issues and provide timely resolution
- Follow company policies and procedures while providing clients with appropriate information
- Install and train clients on the software at their location or via remote support
- Arrange and demonstrate software features for prospective or existing clients
- Submit daily, weekly, or monthly support activity reports to senior management
Requirements
- Qualification:
B.Tech / Diploma / Degree in Computer Science or related field
- Proficiency in computer applications and Windows Operating System
- Knowledge of MS SQL Server and IIS configuration
- Strong verbal and written communication skills in English; fluency in Malayalam preferred
- Solid problem-solving and client-handling skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.