Role & responsibilities

- Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures.
- Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries.
- Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed.
- Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up.
- Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts.

What will be great to have

- Atleast 3 years of previous experience in collections, recovery, financial operations, client service, case management, or operational support preferred.
- Bachelors in any discipline
- Strong attention to detail, accuracy, organization,



and follow-through.
- Ability to manage high-volume production work, prioritize competing requests, and meet deadlines.
- Strong research, analytical, and problem-solving skills across multiple systems and data sources.
- Working knowledge of collections, recovery, bankruptcy, UCC filings, funding diversion, or related financial operations preferred.
- Clear written and verbal communication skills with the ability to document findings and partner with internal stakeholders.
- Proficiency with Microsoft Office, especially Excel and Outlook; experience with case management tools preferred.
- Ability to identify exceptions, operational risks, and process improvement opportunities and escalate appropriately.

Preferred

- Ability to adapt to changing priorities, procedures, systems, and business requirements in a deadline-driven setting.

Shift Timings:

(4:00 PM IST 1:00 AM IST)

📌 Collections - Sr Associate (Thane)
🏢 Fiserv
📍 Thane