Role & responsibilities

- Manage patient appointments and schedules to ensure timely access to healthcare services.
- Greet and assist patients upon arrival, creating a welcoming environment.
- Collect and verify patient information and medical history for accurate record-keeping.
- Communicate effectively with healthcare providers and other staff members to address patient needs.
- Provide information to patients about treatment plans, procedures, and healthcare policies.
- Coordinate referrals and follow-up appointments as required.
- Handle patient inquiries and concerns with empathy and professionalism.
- Maintain and update patient records while ensuring confidentiality and compliance with healthcare regulations.
- Assist with insurance verification and billing processes as needed.
- Participate in quality improvement initiatives to enhance patient care services.

Skills and Tools Required

- Excellent communication and interpersonal skills to build positive relationships with patients and healthcare staff.
- Robust organizational skills and attention to detail for managing multiple tasks efficiently.
- Empathy and compassion when interacting with patients and their families.




- Proficiency in healthcare management software and electronic medical record (EMR) systems.
- Ability to work collaboratively in a team-oriented environment.
- Strong problem-solving skills to address patient concerns effectively.
- Knowledge of healthcare policies, procedures, and insurance processes.
- Basic computer skills, including proficiency in Microsoft Office Suite and scheduling software.
- Previous experience in a healthcare setting is an advantage.

Role Overview

The Patient Care Coordinator serves as the primary liaison between patients and healthcare providers, ensuring patients receive high-quality care throughout their healthcare journey. This role involves managing appointments, coordinating referrals, maintaining patient records, supporting administrative and clinical workflows, and facilitating effective communication between patients, families, and medical staff. The coordinator plays a key role in delivering a positive patient experience while ensuring compliance with healthcare standards and organizational policies.

📌 Patient Care Coordinator (Bengaluru)
🏢 Manipal Hospitals
📍 Bengaluru