- Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
- Meet performance targets set by the company regarding call handling times, resolution rates, and quality metrics.
Job Requirements :
- 1-5 years of experience in an International BPO or Call Centre setting.
- Proficiency in handling international voice processes (US Voice Process) with excellent communication skills.
- Ability to work on night shifts (rotating schedules) as per business requirements.
📌 Customer Service Executive (Jaipur)
🏢 TP
📍 Jaipur
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