Job Description Sr. SAP S/4HANA CCS Consultant

Position Details

- Role: Sr. SAP S/4HANA CCS Consultant
- Experience: 9 15 Years
- Location: Whitefield, Bangalore
- Work Mode: Hybrid (3 Days Work from Office)
- Notice Period: Immediate Joiners Only
- Employment Type: Full-Time

Job Summary

We are seeking an experienced Senior SAP S/4HANA CCS Consultant with strong expertise in SAP Customer Care & Services (CCS/IS-U) and SAP S/4HANA. The ideal candidate will have extensive experience in utility industry processes, customer service operations, billing, device management, meter-to-cash processes, and SAP transformation initiatives.

The consultant will play a key role in SAP S/4HANA implementation, support, transformation, and optimization projects while working closely with business stakeholders, functional teams, and technical teams to deliver end-to-end utility solutions.

Key Responsibilities

SAP CCS / IS-U Consulting

- Analyze, design, configure, and implement SAP CCS/IS-U solutions.
- Gather and understand business requirements from utility business stakeholders.
- Design and optimize customer service and utility business processes.
- Configure and support SAP CCS modules and functionalities.
- Provide subject matter expertise on utility industry best practices.

Meter-to-Cash Process Management

- Support end-to-end utility business processes including:
- Customer Master Data Management
- Move-In / Move-Out Processes
- Connection & Disconnection
- Meter Reading
- Device Management
- Energy Data Management
- Billing & Invoicing
- Payments & Collections
- Customer Service Operations

SAP S/4HANA Transformation

- Participate in SAP S/4HANA implementation, migration, and transformation projects.
- Support business process redesign and optimization initiatives.




- Perform fit-gap analysis and recommend S/4HANA best practices.
- Collaborate with business and technical teams during system upgrades and migrations.

Solution Design & Integration

- Prepare functional specifications and solution designs.
- Work closely with SAP FI/CA, FICO, CRM, PM, and other integrated modules.
- Support interfaces, integrations, and data migration activities.
- Ensure seamless integration between SAP CCS and other SAP applications.

Testing & Production Support

- Prepare test scenarios, test scripts, and support UAT activities.
- Troubleshoot production issues and provide timely resolutions.
- Conduct root cause analysis for recurring problems.
- Support system enhancements, deployments, and post-go-live stabilization.

Stakeholder Management

- Conduct workshops, requirement gathering sessions, and solution reviews.
- Communicate solution designs and project progress to business stakeholders.
- Provide training, documentation, and knowledge transfer sessions.
- Mentor junior consultants and support project teams.

Required Skills

SAP CCS / IS-U

- Strong expertise in SAP Utilities (IS-U) / Customer Care & Services (CCS).
- Hands-on experience in:
- Customer Service
- Contract Management
- Billing & Invoicing
- Meter Reading
- Device Management
- Move-In / Move-Out
- Collections & Payments
- Energy Data Management
- Customer Master Data

SAP S/4HANA





- Experience in S/4HANA implementation and migration projects.
- Knowledge of SAP best practices and utility industry transformations.
- Understanding of modern SAP architecture and integration frameworks.

Integration Knowledge

- SAP FI-CA Integration
- SAP FICO Integration
- SAP CRM Integration
- SAP PM Integration
- Data Migration & Conversion Activities
- Interface Management

Functional Skills

- Business Process Analysis
- Functional Design Documentation
- Fit-Gap Analysis
- UAT Support
- Change Management
- Stakeholder Management

Preferred Qualifications

- Experience in Utilities Industry projects (Electricity, Gas, Water, Energy Providers).
- SAP IS-U / CCS Certification.
- Exposure to SAP Fiori applications.
- Knowledge of SAP BTP and SAP Integration Suite.
- Experience in SAP S/4HANA Utilities transformation programs.
- Exposure to Agile and Scrum methodologies.
- Experience leading workshops and client-facing engagements.
- Robust presentation and communication skills.

Educational Qualification

- Bachelor's Degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
- SAP Certification in IS-U, SAP Utilities, or S/4HANA is preferred.

Desired Candidate Profile

- 915 years of SAP consulting experience with strong expertise in SAP CCS/IS-U.
- Proven experience in SAP S/4HANA implementation, support, and transformation projects.
- Strong understanding of utility business processes and customer lifecycle management.
- Ability to work independently and lead functional discussions with stakeholders.
- Excellent analytical, problem-solving, and communication skills.
- Experience working in global SAP implementation and support environments.

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