Position Description:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Salesforce Lead
Experience :6+yrs
Main location: Bangalore/Chennai/Hyderabad
Employment Type: Full Time
Position ID: J0126-0987
Employment Type: Full Time
Work Mode: Hybrid (3 days in office, 2 days WFH
CGI Office: TPLS Bangalore / E-city Bangalore

Your future duties and responsibilities:

We are looking for a Salesforce Lead with knowledge in Dynamic Revenue Orchestrator (DRO) within expertise in Salesforce Revenue Cloud along with Velocity OM exposure to lead end-to-end revenue lifecycle implementations for a major Telecom client.

Key Responsibilities
Lead design and development for Revenue Cloud / DRO and Internal/external Integration as part of Telco Order Management.
Build and optimize revenue orchestration flows including order decomposition, orchestration and order life cycle for telecom products, bundles.
Translate telecom commercial products/offerings (plans, add-ons, promotions) into scalable Salesforce configurations and technical products.
Define and optimize integration strategies,



data models, process automations.
Integrate Salesforce with other telecom OSS/BSS systems like provisioning, field work, shipping and billing.
Guide developers, ensure code quality, and manage technical delivery across agile teams.
Involve in production deployment and provide support during post Implementation support period.

Required qualifications to be successful in this role:

Skills Experience
6+ years in Salesforce with Revenue Cloud and hands-on Velocity OM experience with transformation projects and greenfield implementations.
Strong understanding of telecom domain (Quote to Cash): Order lifecycle management, subscription lifecycle, fulfilment, billing, and product catalogues.
Working Experience in Salesforce Vlocity OM (Order Management) with automation, order orchestration for complex product orders, Order decomposition, Order Fulfilment.
Proficiency in Apex, LWC, integrations (REST/SOAP, Mulesoft, TMF Open APIs), Omnistudio.
Experience with Salesforce CPQ, Salesforce Administration, telecom order orchestration, fallout management, and data flows.
Experience in transforming a legacy order management system to Salesforce revenue cloud/DRO.
Knowledge on Dynamic Revenue Orchestrator (DRO)
Preferred Certifications
Salesforce Revenue Cloud Consultant
Salesforce CPQ Specialist




Platform Developer I/II

Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field

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CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

- Billing Collections
- Data flow analysis
- Oracle APEX (App Express)
- Service Cloud
- Telecommunications

What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop cutting-edge solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

📌 Salesforce DRO Lead (Bengaluru)
🏢 CGI
📍 Bengaluru