We are looking for a skilled Major Incident Management (MIM) Specialist with strong experience in incident handling, problem management, and IT service management tools. The ideal candidate will be responsible for managing critical incidents, ensuring quick resolution, and driving root cause analysis.
Key Responsibilities
- Manage and drive Major Incident Management (MIM) calls and processes
- Ensure timely resolution of high-priority incidents with minimal business impact
- Coordinate with cross-functional teams during incident resolution
- Work on ServiceNow (SNOW) for incident tracking and management
- Create and manage databases/records in ServiceNow
- Perform Problem Management using 5 Whys analysis technique
- Identify root causes and implement preventive measures
- Provide explicit communication and updates to stakeholders during incidents
- Work with monitoring tools to identify and resolve system issues
- - Required Skills
- Strong experience in Major Incident Management (MIM)
- Hands-on experience with ServiceNow (SNOW)
- Experience in incident handling and escalation management
- Knowledge of Problem Management (5 Whys technique)
- Hands-on experience in at least one monitoring tool:
- Instana
- Datadog
- OpenSearch
- ThousandEyes
- Cyara
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.