work Location :- Sec 21, Gurugram

Role & responsibilities

- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a solid understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Ensure HIPAA compliance and protect patient privacy at all times.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient





Preferred candidate profile

- Minimum 6 months to 3 years of experience in the International voice process.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Comfortable working night shifts and rotational offs.
- Basic computer literacy and typing skills.
- Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).
- Knowledge of HIPAA regulations.
- Graduate in any stream (preferably Life Sciences, Healthcare, or related fields).
- Undergraduates with relevant BPO experience are eligible to apply
- Knowledge of billing practices and procedures preferred
- Proficiency with word processing and spreadsheet software and required

Perks & Benefits

- CTC Range- 3.2 LPA - 3.7 LPA
- Paid training and continuous development
- Cab Facility (Pick Up & Drop) or Transport Allowance
- Medical Insurance
- Life Insurance

Please Share your Resume with brief Message why you want to apply with us On (phone hidden) - Sudiksha

📌 Customer Support Executive | Voice Process (Gurugram)
🏢 TELUS Digital
📍 Gurugram