Position: Brand Protection Analyst
Department: Customer Support
Location: Gurugram
Job Objective:
We are seeking a diligent and proactive Brand Protection Analyst to join our team. The ideal candidate will be responsible for ensuring that our platform remains free from potential intellectual property infringement or violations and inappropriate content. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
- Review of product listing, images, and videos for identification of potential intellectual property infringement or violations (trademarks, copyrights, patents) as per portal policies.
- Handling of escalations on brand product listings, aiming to reduce legal risks.
- Proactive sanity checks on the portal to detect infringing, unauthorized, and counterfeit product listings utilizing various keywords for each brand and also referring to SOP.
- Enabling easy search by approving the authentic products with correct tagging of brands and categories.
- Confirming the authorization of the products by matching product, brand name and brand authorization with the authorized approved list.
- Take down non-compliant products from the portal to ensure a safer shopping environment for users by referring to the SOP and procedures set by the portal.
- Monitor and review merchant uploaded content (including images and videos) for identification of intellectual property violations, if any.
- Collaborate with the fraud and content moderation team to identify and mitigate fraudulent activities and ensure the platform remains secure for all users.
- Maintain high standards of content quality and integrity by conducting regular audits and providing feedback for continuous improvement.
- Ensure a safe and positive user experience by swiftly addressing any harmful or inappropriate content.
- Adhere to SLA as per the policies.
Required Qualifications: Education:
- Bachelor's degree in a related field (B.Sc./BCA/B.Tech/BBA).
Experience:
- Minimum 1-3 years of prior experience as a Brand Analyst, particularly in an e-commerce company.
- Excellent knowledge about global brands (Apparels / Beauty / Electronics / Automotive / Tools / Toys , etc.).
- Familiarity with brand management systems and moderation tools.
- Good understanding of global (USA, LATAM, and EU) content policies and regulations.
Skills:
- Excellent communication skills, both written and verbal.
- Good knowledge of MS-Excel and Outlook.
- Ability to maturely handle sensitive and potentially disturbing content.
- Ability to work in a quick-paced, high-pressure environment.
- Good analytical skills and the ability to work with data to inform decision-making.
- Self-disciplined, energetic, and dedicated approach to work.
- Proficiency in mentoring and training new joiners.
- Good knowledge in current affairs and a reading enthusiast.
- Movie and sports enthusiast (good understanding about comic characters/all major sporting leagues).
- Proficiency in mentoring and training new joiners.
- Internet surfing skills.
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.