Job Title: ServiceNow Architect

Experience: 9 yrs to 12 Yrs

Location: Bangalore/ Chennai

Working hours: 12:30 PM 9:30 PM IST.

Work mode: Work from Client Bangalore office

Role Summary

Own endtoend architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns that reduce event noise, speed up triage, and improve service health. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.

Experience: 8+ years ServiceNow experience with 2+ years handson ITOM Health architecture.

Key Responsibilities

- Lead client workshops: discovery, requirements, usecase definition, and success criteria (MTTD/MTTR, noise reduction, actionable insights).
- Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
- Define normalization, deduplication, correlation, and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
- Leverage Event Intelligence and AIOps (alert clustering, anomaly detection, probable root cause).
- Architect HLA pipelines: source onboarding, parsers/patterns, enrichment, retention and search performance; enable logtoevent insights.
- Design incident/major incident autocreation, assignment, suppression; maintenance windows; business service health scores.
- Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
- Guide integrations with observability tools (Dynatrace, AppDynamics,



Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
- Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
- Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
- Promote security by design, RBAC, and performance best practices; support compliance requirements.
- Provide thought leadership on Now Assist for ITOM and genAI assisted operations; contribute to proposals/estimates.

Must Have skills:

- 9+ years ServiceNow experience with 4+ years handson ITOM Health architecture.
- Own endtoend architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics.
- Lead client workshops.
- Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
- Handson ServiceNow platform expertise with focus on ITOM Health (Event Management & HLA).
- Demonstrated experience architecting highvolume event/log solutions and normalizing data from multiple tools.
- Solid clientfacing communication and stakeholder management; ability to lead solution walkthroughs.
- Proficiency with REST APIs,



scripting (JavaScript/Glide), data models, ACLs/RBAC, and MID Server design.
- Working knowledge of CMDB/CSDM and service dependency mapping; alignment with ITIL v4 and SRE KPIs (MTTD, MTTR, availability, SLOs)
- Experience with Event Intelligence/AIOps and Now Assist for ITOM or equivalent.

Good to have skills:

- Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Prometheus, Splunk, SolarWinds, etc.).
- Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
- Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
- Promote security by design, RBAC, and performance best practices; support compliance requirements.
- ServiceNow CSA (Certified System Administrator) – required or to be obtained within 3 months of joining.
- ServiceNow CIS – Event Management; CIS – Discovery and/or Service Mapping (preferred).
- ServiceNow CAD (Certified Application Developer) and microcertifications (e.g., IntegrationHub, Flow Designer).
- ITIL v4 Foundation; certifications with major monitoring tools (Dynatrace/AppDynamics/Datadog/New Relic/Splunk).
- Experience with ATF, automated testing, and CI/CD (Jenkins/Azure DevOps/GitLab) for ServiceNow.
- Exposure to cloud and container platforms (AWS/Azure/GCP, Kubernetes) and their observability signals.
- Experience operating in large, distributed enterprises with strong performance/security requirements.

📌 Servicenow Architect (Bengaluru)
🏢 Suraj Sunil Singh
📍 Bengaluru