About the Role

As a Member Success Executive (Tele-Sales Executive), you'll be target-oriented and passionate about helping small businesses. You'll thrive in a fast-paced, ever-changing environment and have a keen interest in the fintech industry and our mission to save small business owners time and money.

Youll be confident in handling objections, achieving revenue goals, and building strong relationships with members. An excellent telephone manner, commercial awareness, and a proactive approach to identifying revenue opportunities are essential for success in this role. Passion, drive, enthusiasm, and a member-first mindset are key to succeeding in this position.

Key Responsibilities:

- Be part of the Partner Credit Services sales team, responsible for nurturing member relationships post-sale.
- Drive Tide account activations and achieve assigned revenue and activation targets.
- Engage with existing members to understand their business needs and recommend relevant products and services that help them grow.
- Upsell and cross-sell products and services while delivering a seamless member experience.
- Build strong relationships with members through regular engagement and consultative conversations.
- Collaborate with cross-functional teams to stay informed about product launches, features, and business updates, ensuring effective communication with members.
- Identify opportunities within the existing member base to generate additional revenue.
- Conduct outbound calls and outreach activities to engage members and drive product adoption.
- Support members through the onboarding and account setup process, ensuring a smooth and positive experience.
- Maintain accurate records of member interactions and follow-up activities.
- Deliver a consistently high standard of customer service while balancing business and revenue objectives.

What Makes You a Great Fit





- Excellent verbal and written communication skills in both English and Hindi are mandatory. You should be able to confidently engage with members, build rapport, handle objections, and communicate effectively over calls and written channels.
- 2+ years of experience in tele-sales, inside sales, account management, customer success, or other customer-facing revenue-generating roles.
- Proven ability to achieve and exceed sales, activation, or revenue targets.
- Strong customer service and relationship management skills.
- Comfortable handling objections and influencing customer decisions through consultative selling.
- Highly target-driven with a strong focus on revenue generation and business outcomes.
- Passionate, self-motivated, and proactive with a positive attitude.
- Robust commercial acumen and the ability to identify opportunities to drive revenue.
- Adaptable and comfortable working in a fast-paced, evolving environment with changing priorities.
- Excellent listening, problem-solving, and troubleshooting abilities.
- Team player who is willing to take ownership and contribute beyond core responsibilities when required.
- Open to feedback and committed to continuous learning and improvement.
- Ability to work independently while maintaining high levels of accountability and performance.

Preferred Qualifications

- Experience in FinTech, digital banking, financial services, SaaS, or a related industry.
- Understanding of compliance, KYC, AML, and associated regulatory requirements.
- Prior experience in account farming, member retention, customer success, or upselling-focused roles.
- Exposure to working with small businesses, merchants, or SME customers.

What You'll Get in Return

- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D; activities

📌 Sales Specialist (Excellent Communication) (Gurugram)
🏢 Tide - Business Management Platform
📍 Gurugram