Role & responsibilities

- Manage end-to-end operational activities and ensure smooth business operations.
- Monitor and resolve operational issues through Jira or similar ticketing systems.
- Track and manage daily attendance, shift scheduling, leave management, and workforce planning.
- Coordinate onboarding activities, including system access, training setup, and employee induction.
- Maintain operational dashboards, MIS reports, and KPI trackers.
- Monitor SLA adherence and escalate critical issues to relevant stakeholders.
- Coordinate with internal teams and external vendors for issue resolution and process improvements.
- Maintain SOPs, process documentation, and operational compliance records.
- Support campaign execution, performance tracking, and reporting activities.
- Analyze operational trends and recommend process improvement initiatives.
- Ensure data accuracy across CRM and operational platforms.




- Provide regular updates and performance reports to management.

Preferred candidate profile

- 3-7 years of experience in Operations, BPO Operations, Contact Centre Operations, or Customer Service Operations.
- Hands-on experience with Jira, ticketing systems, CRM tools, and operational reporting.
- Strong knowledge of workforce management, roster planning, and attendance management.
- Proficient in MS Excel, MIS reporting, and data analysis.
- Excellent communication and stakeholder management skills.
- Experience in process documentation and SOP creation.
- Strong analytical and problem-solving abilities.
- Ability to multitask and work in a fast-paced workplace.
- High level of ownership, accountability, and attention to detail.
- Immediate joiners or candidates with up to 30 days' notice period preferred.

📌 Operations Specialist (Jaipur)
🏢 CIMET
📍 Jaipur