Customer Support Engineer Envitest Laboratories

Position Summary
The Customer Support Engineer is responsible for managing customer interactions related to environmental testing services, coordinating with internal teams, and ensuring timely communication of test progress and results. The role involves customer coordination, project tracking, documentation management, and supporting smooth delivery of environmental testing services while ensuring customer satisfaction and compliance with quality standards.

Key Responsibilities

- Act as the primary point of contact for customers regarding environmental testing requirements and services.
- Coordinate with laboratory, sales, and delivery teams to ensure smooth execution of testing activities.
- Track testing schedules, monitor project progress, and provide timely updates to customers.
- Understand customer testing requirements and support in converting enquiries into confirmed projects.
- Maintain records of customer requests, test status, and project documentation as per quality standards.
- Communicate test results, reports, and technical updates to customers.
- Address customer queries, concerns, and feedback, ensuring quick resolution.
- Support preparation of reports, routine communications,



and customer documentation.
- Ensure compliance with laboratory quality systems and service commitments.
- Assist in improving customer experience and service efficiency.

Requirements
- Basic understanding of environmental testing services (air, water, noise, vibration, or related testing).
- Strong coordination and communication skills.
- Ability to manage multiple customer requests and track project status.
- Positive documentation and data management skills.
- Proficiency in MS Office and customer communication tools.

Qualification & Experience
- Diploma / Degree in Environmental Engineering, Mechanical Engineering, Civil Engineering, or related field.
- 2 5 years of experience in customer support, project coordination, or laboratory service environment preferred.

Work Environment
- Office and laboratory coordination environment.
- Requires regular interaction with customers and internal technical teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Engineer Envitest Laboratories (Bengaluru)
🏢 Envitest Laboratories
📍 Bengaluru