- Provide technical support to customers through various channels such as chat, email, and phone calls.
- Troubleshoot and resolve customer issues related to software products in a timely and efficient manner.
- Collaborate with internal teams to identify solutions for complex problems and escalate when necessary.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 0-10 years of experience in non-voice process or technical customer support.
- Solid communication skills with ability to articulate technical information clearly.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of computer applications including Microsoft Office Suite.
📌 Technical Support Executive/ Customer Support (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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