Job Title: Customer Service Representative Technical Support

Job Type: Voice Process (Inbound)

Shift: Day Shift (Rotational)

Shift Window: 8:00 AM – 8:00 PM (Any 9 hours)

CTC: 20,000 (CTC)

Role Overview

We are hiring Customer Service Representatives – Technical Support for the Samsung process. The role involves handling inbound customer calls, understanding technical issues, and providing accurate and effective resolutions while ensuring a high level of customer satisfaction and compliance.

Eligibility Criteria

- Freshers and experienced candidates are welcome to apply.

Educational Qualification (Mandatory)

Only technical graduates are eligible:

- B.Tech
- BCA
- B.Sc. (IT)
- 3Year Technical Diploma (after 12th)

Candidate Requirements

- Excellent communication skills.
- Robust command over spoken and written English.
- Good analytical and logical thinking skills.




- Ability to understand technical issues and explain solutions clearly to customers.
- Customercentric mindset with strong problemsolving abilities.
- Willingness to work in rotational day shifts.

Job Responsibilities

- Handle inbound customer calls for Samsung technical support.
- Understand customer issues related to products/devices and provide accurate technical resolutions.
- Ensure adherence to process guidelines, quality standards, and compliance requirements.
- Maintain customer satisfaction through professional and effective communication.
- Accurately document call details and update customer records in the system.
- Meet individual and team performance targets.

Contact Details

[email protected]

(phone hidden) (Whatsapp only)

📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar