- Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.
- Process customer requests for product information, orders, returns, and exchanges in a timely and productive manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-4 years of experience in a BPO/call center environment.
- Excellent communication skills with the ability to articulate thoughts clearly over the phone or through written correspondence.
- Proficiency in blended processes is required; knowledge of multiple languages an asset.
📌 Customer Service Executive (Gurugram)
🏢 PolicyBazaar
📍 Gurugram
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