We are looking for an organised and proactive Client Relations & Operations Executive to join our team. The ideal candidate will handle day-to-day operations, maintain accurate records, manage customer relationships, and support the sales team in achieving targets. This is a great opportunity for someone who enjoys multitasking and wants to grow in a client-facing operational role.
Key Responsibilities:
- Handle daily operational activities and ensure smooth workflow
- Maintain accurate data records and bookkeeping (customer details, transactions, invoices, MIS reports)
- Manage customer queries, complaints, and follow-ups to ensure high satisfaction
- Build and maintain strong client relationships through regular communication
- Coordinate with internal teams (sales, support, admin) to ensure timely delivery of services
- Assist and support the sales team in achieving monthly/quarterly targets
- Prepare and update reports, records, and documentation as required
- Ensure all tasks and targets are completed within deadlines
- Handle basic administrative and operational tasks as assigned
Required Skills:
- Valuable communication skills (verbal and written)
- Basic computer knowledge (MS Excel, Word, Email)
- Strong organisational and multitasking abilities
- Customer handling and problem-solving skills
- Ability to work well in a team environment
- Attention to detail, especially for data/record keeping
Qualification:
- Graduate in any discipline (preferred)
- Prior experience in operations, back-office, or customer service is a plus but not mandatory
Why Join Us:
- Friendly and supportive work environment
- Opportunity to learn and grow across operations, sales, and client management
- Timely incentives/growth opportunities based on performance