Position Details

- FUNCTION: Operation
- REPORTS TO: Head Operations
- FINANCIAL BUDGET HANDLED: Yes
- ASSETS HANDLED: Yes
- INDIRECT REPORTS: 15 - 20

POSITION PURPOSE: Incumbent is responsible for handling Branch PL - end-to-end operations, and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development management is crucial to this role.

SKILLS/COMPETENCIES REQUIRED

- Safety and compliance
- Data Analytics Financial Management
- Operational Resource Management
- Business Development
- Talent Management
- Business Partner Engagement
- Should be commercially driven with full understanding of business dynamics. Should have strong sales orientation with proven ability of growing revenues and retention.
- Highly result-oriented and motivated to achieve branch plans
- Good communication, presentation, inter-personal and negotiation skills
- Good leadership qualities to manage a team and motivate them

NETWORK
- WITHIN THE ORGANIZATION: Functional Leaders
- OUTSIDE THE ORGANIZATION: Customer
- Branch Commercial/Supply/ HR/ Operations team/ Quality/ Audit/ CRM
- Business Partners (Supply)
- Business Partners (Manpower Vendors)
- Drivers and Ground staff team
- Government Official/ Compliance related

ROLES AND RESPONSIBILITIES
- S.No 1. Area: Strategic; Key Activities: 1. Handle Branch PL - Revenue and Gross Margin 2. Responsible for efficient utilization of available resources and ensure high level of productivity 3.



Responsible for customer retention through effective operations on ground 4. Responsible for business development and expansion of Branch revenue 5. Responsible for adoption of technology platforms and bring in process improvements across functions 6. Responsible for zero accidents and safe travel of customer employees always
- S.No 2. Area: Functional Responsibility - 1; Key Activities: 1. Responsible for DSO Management 2. Responsible for customer satisfaction manage customer escalations 3. Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO 4. Responsible for timely availability of fleet/ manpower basis customer requirements
- S.No 3. Area: Functional Responsibility - 2; Key Activities: 5. Responsible for handling business process audit compliance to norms applicable to the industry 6. Responsible for project review of agreed operational SLA 7. Responsible for timely review of OCF and contract renewal 8. Responsible for working closely with NAM to build a healthy sales pipeline
- S.No 4. Area: People Responsibility; Key Activities: 9. Responsible for capability building and development of branch talent 10. Responsible for stakeholder index development (MCARES/ TPA survey)

KEY PERFORMANCE INDICATOR
- Financial Branch Revenue, Gross Margin, DSO
- Customer CSAT Score
- Process - Business partner mix, Branch Audit Score
- Capability building and Stakeholder Index

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Operations (Coimbatore)
🏢 Mahindra Logistics
📍 Coimbatore