Looking for an experienced ASDM to drive offshore delivery, governance, client engagement, and P&L; for healthcare/lifesciences programs. The role will work closely with onsite teams to ensure delivery excellence, operational efficiency, and business growth.
Key Responsibilities
- Own offshore delivery governance across multiple programs
- Act as SPOC for delivery and align with onsite stakeholders
- Manage client communication and support MBRs/QBRs
- Track KPIs, SLAs, and drive continuous improvement
- Ensure quality, process adherence, and cost optimization
- Lead team performance, capability building, and resource planning
- Manage P&L;, support renewals, and drive upsell/cross-sell opportunities
Requirements
- 18 20 years in delivery/program management
- Experience in Healthcare/Lifesciences (Payer preferred)
- Robust in stakeholder management, governance, and P&L;
- Exposure to onsite-offshore delivery models
- Agile/Waterfall experience
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate Service Delivery Manager - healthcare (Bengaluru)
🏢 Saaki Argus And Averil Consulting
📍 Bengaluru
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