Join us as a Service Desk Engineer and play a vital role in delivering responsive IT support, troubleshooting technical issues, and maintaining high service standards across the organization.

What will you do:

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift

2. Ability to comprehend end users from international locations over the phone

3. Recording, classifying and prioritizing tickets

4. Providing initial support and troubleshooting based on Knowledge Base articles

5. Contributing to Knowledge Base with new articles

6. Taking a remote of an end users? machine if required while troubleshooting

7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support

8. Monitoring the status and documenting the progress towards resolution of all open tickets

9. Keeping affected users informed about the progress.

10. Escalating the process if necessary

11. Resolution confirmation and closure of tickets within the SLA

12. Attend trainings and complete certifications for set competencies

What we are looking for:

Technical Skills

- Ability to differentiate between different type of IT assets
- Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11
- Understanding of desktop applications and how do they work, installation and uninstallation




- Ability to support users in business applications based on SOP?s
- Troubleshooting Desktop/Application remotely
- Ability to carry out Disk management, Disk Encryption, Wireless configuration
- Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
- Ability to Install and configure email client, troubleshoot connectivity issues
- Ability to troubleshoot calls for printers and copiers locally and remotely
- Basic Networking (Protocols/OSI Layers/IP address)

This role would require you to work in 24/7 rotational shift environment, at our location in Gurgaon location.

Female candidates who are interested to work in Gurgaon location can also apply.

We are looking for a candidates who has completed their 15yrs of education with supporting documents.

Good communication skills needed.

Note: Salary will be case to case basis as we are looking for candidates who have 6months to 1 year of relevant experience.

Also, even if you don't have Service Desk experience, but have valuable technical knowledge and the drive to grow in IT support, this opportunity is for you!

Interested candidates kindly share your updated CV @[email protected] wit below details:

1. Total yrs of Exp:

2. Relevant yrs of Exp:

3. Current CTC:

4. Expected CTC:

5. Notice Period:

📌 Service Desk Engineer (Gurugram)
🏢 Microland
📍 Gurugram