- Make outbound and handle inbound calls to prospective and existing customers
- Understand customer travel requirements and recommend suitable travel packages
- Assist customers with flight bookings, hotel reservations, holiday packages, visas, and other travel-related services
- Explain package details, pricing, offers, and travel policies.
- Follow up with leads to convert inquiries into bookings
- Maintain customer records
- Coordinate with internal teams to ensure smooth booking and customer support
- Resolve customer queries and provide post-booking assistance
- Achieve monthly sales and booking targets