- Provide exceptional customer service through email, or chat support to resolve customer queries and concerns.
- Process transactions accurately and efficiently while maintaining high levels of productivity.
- Collaborate with team members to achieve sales targets and improve overall performance metrics.
- Maintain accurate records of all interactions with customers using our CRM system.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre setting/Any enviroment.
- Average communication skills for effective interaction with customers over the phone, email, or chat.
- Basic computer knowledge for navigating software applications such as CRM systems.
- Ability to work flexible shifts including evenings, weekends, and holidays.