Roles and Responsibilities :

- - Excellent written and verbal communication skills (Must)
- Basic knowledge of computers
- Excellent writing and editing skills including strong attention to detail
- Ability to perform multiple tasks concurrently while meeting quality objectives
- Detail oriented and who can quickly learn different industry terminology
- Strong time management and organizational skills, ability to prioritize and multi-task
- Provide exceptional customer support to patients, providers, and internal stakeholders through phone calls, emails, and chats.

- Resolve complex medical billing issues in a timely and efficient manner.
- Collaborate with cross-functional teams to resolve technical issues related to US healthcare processes.
- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 2-6 years of experience in international voice process or similar setting..
- Proficiency in handling high-pressure situations while maintaining professionalism.

📌 Customer Support Engineer (Gurugram)
🏢 Aithent
📍 Gurugram