Job Summary

The Secretary to the General Manager provides high-level administrative and executive support to the General Manager, ensuring the smooth operation of the Executive Office. The role requires excellent organizational, communication, confidentiality, and coordination skills while maintaining the highest standards of hospitality and professionalism. Similar roles at leading hotel brands focus on managing correspondence, coordinating schedules, handling confidential information, and supporting executive decision-making.

Key Responsibilities

- Manage the General Manager's calendar, appointments, meetings, and travel arrangements.
- Prepare meeting agendas, presentations, minutes, and follow-up action plans.
- Handle confidential correspondence, reports, and official documents.
- Screen telephone calls, emails, and visitor requests professionally.
- Coordinate communication between the General Manager and department heads.
- Maintain filing systems, contracts, licenses, and executive records.
- Prepare daily, weekly, and monthly reports as required.
- Assist in organizing management meetings, VIP visits, and corporate events.
- Monitor pending tasks and ensure timely follow-up with departments.
- Draft letters, notices, memos, and presentations.
- Coordinate with Sales, Finance, HR, Front Office, Housekeeping, Food & Beverage, and Engineering departments for executive requirements.
- Maintain confidentiality of hotel business, financial information, and guest data.




- Support compliance with company policies and brand standards.
- Perform any additional duties assigned by the General Manager.

Qualifications

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Diploma or certification in Secretarial Practice is an added advantage.
- 25 years of experience as an Executive Assistant or Secretary, preferably in a luxury hotel.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking abilities.
- Ability to work under pressure and meet deadlines.
- High level of professionalism, discretion, and integrity.

Skills & Competencies

- Time management
- Executive communication
- Attention to detail
- Problem-solving
- Coordination and planning
- Confidentiality
- Interpersonal skills
- Guest service orientation
- Report writing
- Presentation preparation

Key Performance Indicators (KPIs)

- Accuracy and timeliness of executive correspondence.
- Effective management of the General Manager's schedule.
- Timely completion of follow-up actions.
- Quality of meeting documentation.
- Confidential handling of sensitive information.
- Coordination efficiency across departments.

Working Conditions

- Full-time position.
- May require flexible working hours during VIP visits, events, or operational requirements.
- Professional business attire in accordance with hotel grooming standards.

📌 Secretary To the General Manager (Executive Assistant To General Mngr) (Indore)
🏢 Bestech Hospitalities
📍 Indore