- Customer Service Engineer with 1-2 years of hands-on experience in the installation, preventive maintenance, and troubleshooting of CT, MRI, and Cath Lab equipment.
- The ideal candidate will be responsible for ensuring optimal performance, uptime, and customer satisfaction through effective technical support and service delivery.
- Good knowledge of Electrical & electronics, LAN/WAN networks, TCP/IP protocols, network technologies & hospital networking.
- Solid problem-solving abilities, analytical skills and hands-on troubleshooting experience.
- Excellent communication skills, customer handling, and people skills.
- Willingness to travel extensively and support emergency service requirements.
- Execute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modifications / Updates on demand.




- Responsible for performing technical diagnostics, software loads, calibrations, performing planned maintenance.
- Responsible for remote online troubleshooting by analyzing error logs of system and providing solution to customers remotely.
- Communicate and accept advice from "Regional Support Centre" (RSC). Ensure optimal performance in all process activities related to within his/her area of responsibility.
- Escalate incidents directly to the Regional Support Center (RSC) according to the defined parameters. Inform RSC on all escalation issues and report any customer complaints with proper documentation to RSC.
- Responsible for providing timely and quality service to achieve customer delight. Ensuring compliance with Service delivery processes and delivering services effectively and efficiently

📌 Customer Service Engineer (Lucknow)
🏢 Siemens
📍 Lucknow