Role & responsibilities

(Candidates from Freight Forwarding Industry only to apply)

- Manage key customer accounts with high shipment volume and GP impact.
- Prepare and submit quotations to customers and agent partners within agreed timelines.
- Source and negotiate competitive rates with overseas offices and agent partners for strategic customers and RFQs.
- Handle ad-hoc enquiries across all freight products by coordinating with pricing teams and following up on quotations.
- Resolve operational issues promptly to ensure smooth shipment execution.
- Build solid relationships with customers and overseas partners to maintain high service standards.

Preferred candidate profile

- Bachelor's Degree or Graduate in Business, Logistics, Supply Chain Management, or a related discipline.
- 10- 12 years or more of relevant experience in customer service within the freight forwarding or logistics industry.
- Proven experience managing key customer accounts and coordinating international freight operations.

📌 Customer Service Manager (Gurugram)
🏢 Dachser
📍 Gurugram