Hello!

We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

Youll make a difference by:

Employee Query Handling (Tier0 / L1)

- Handle employee queries via calls (voice support) and cases related to HR services for UK employees
- Resolve first-level HR queries at first contact wherever possible (done in one resolution)
- Create and update cases for all interactions, including those resolved during calls, for tracking and audit purposes

Scope of Support

- Provide L1 support across standard HR topics such as:
- HR administration navigation and general HR information
- Payroll related queries at information level (routing complex cases to SMEs)
- Benefits, pensions, absence, onboarding, and other employee lifecycle queries
- Promote self-service by guiding employees to People Center, knowledge articles, and standard tools rather than sharing documents directly

Case Routing SME Handover





- Identify queries requiring Tier1 / SME support and route them accurately via case management tools
- Capture complete and clear case details, including employee contact information and preferred callback time
- Support smooth handover to HR Admin, Payroll, TE, or other expert teams as per defined routing model

Tools Systems

- Use AskHR tools and platforms such as:
- Genesys (or equivalent) for voice support
- People Center / Case Management tools for case creation and tracking
- Workday and related HR systems for navigation and information support

Quality, Compliance Collaboration

- Adhere to SLAs, quality standards, and data privacy requirements
- Participate in knowledge transfer, training sessions, mock calls, and continuous improvement initiatives
- Flag knowledge gaps, recurring issues, and improvement opportunities to team leads

Your success is grounded in:

- Bachelors degree in any discipline (HR / Business Administration preferred
- 1years3 years of experience in AskHR / HR Helpdesk / Employee Support / Contact Center roles
- Experience supporting UK or international employees is an advantage
- Prior exposure to voice-based HR support preferred
- Strong understanding of HR service delivery and employee support models
- Ability to quickly interpret employee queries and provide accurate guidance
- Experience with HR case management tools and HRIS platforms
- Excellent verbal and written communication skills (English)
- Robust customer centric mindset with empathy and clarity
- Ability to handle calls confidently and manage multiple cases simultaneously
- Willingness to work in UK aligned or staggered shifts

📌 Process Expert - Hire To Retire (Bengaluru)
🏢 Siemens
📍 Bengaluru