We are looking for enthusiastic and customer-focused Technical Customer Service Executives to join our team. The ideal candidate will be responsible for providing technical assistance, resolving customer queries, and ensuring a seamless customer experience.
Role & responsibilities
- Handle inbound customer queries related to technical issues.
- Diagnose and troubleshoot basic technical problems.
- Provide accurate and timely resolutions to customers.
- Escalate unresolved issues to the appropriate teams.
- Maintain detailed records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
Preferred candidate profile
- Minimum 1 year of Customer service voice process experience is mandatory.
- Excellent verbal and written communication skills.
- Solid problem-solving and analytical abilities.
- Basic technical troubleshooting knowledge.
- Customer-centric approach with a positive attitude.
- Ability to work in a fast-paced environment.
- Proficiency in MS Office and CRM tools is an advantage.
- Graduate Freshers are welcome to apply.
Job Details
- Location: Gurugram
- Working Days: 5 Days working
- Week Off: 2 Rotational Off
- Shift: Rotational shifts
- Cab: Both-side cab facility available
- Need Immediate Joiners Only
- Walk in Interview Only