About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

Expectations/ Requirements:

- To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
- Ensured documented feedback.
- Ensure Adequate feet on Street availability/bucket wise /segment wise
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
- Monitoring performance against set parameters and weekly review with Collection executives.
- Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
- Support Collection officers in legal /Police issues/Collection Activities

Superpowers/ Skills that will help you succeed in this role:
- People Management Skills




- More than 5 years of relevant experience in Collections role
- Demonstrated Success and achievement orientation
- Negotiations skills - robust bias for driving results in a High performance environment
- Strong Relationship and Leadership skills
- Working Knowledge of Computers

Education: Graduation/ Post Graduation preferred

Why join us:

- 1. A collaborative output driven program that brings cohesiveness across businesses through technology
- 2. Improve the average revenue per use by increasing the cross-sell opportunities
- 3. A solid 360-degree feedback from your peer teams on your support of their goals
- 4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It is your opportunity to be a part of the story!

📌 Collection Manager-Team Lead- Field Collections (Bhubaneswar)
🏢 Paytm
📍 Bhubaneswar