Manager Product Owner (Digital AI)

Company: Axis Max Life Insurance
Location: Gurugram

Role Summary

We are looking for a high-impact Manager Product Owner to lead end-to-end customer journey design and delivery across digital and backend platforms. This role will drive seamless, intelligent, and scalable customer experiences spanning customer-facing interfaces (web/app) to core backend systems (workflow, servicing platforms and basic of policy admin as well) .

The ideal candidate is a customer-obsessed, data-driven product thinker with a robust grasp of Agile execution, system integrations, and emerging AI/GenAI capabilities to enhance customer experience and operational efficiency.

Key Responsibilities

- Own end-to-end customer journeys across lifecycle stages (servicing, renewals).
- Translate business goals into product roadmaps, user stories, and execution plans
- Bridge frontend experience with backend workflows , ensuring seamless integration across systems
- Drive Agile delivery : backlog grooming, sprint planning, prioritization, and stakeholder alignment
- Identify opportunities to embed AI/GenAI capabilities into customer journeys and operations
- Collaborate with engineering, UX, business, operations, and data teams for execution
- Improve customer experience and operational efficiency through continuous optimization
- Define and track KPIs, performance metrics, and product adoption
- Ensure compliance, data security, and governance standards in product design

Key Skills Competencies Product Domain Skills

- Strong understanding of digital product lifecycle and Agile/Scrum
- Experience in customer journey mapping and service design
- Knowledge of insurance/BFSI processes (policy issuance, servicing, claims preferred)
- Ability to manage complex, cross-system integrations

AI / GenAI Data Orientation





- Understanding of AI/ML Generative AI use cases in insurance:
- Chatbots conversational journeys
- Personalization recommendations

- Familiarity with:

- AI-driven automation (OCR, NLP, workflow optimization)
- Data analytics experimentation (A/B testing, insights-driven decision-making)

- Ability to work with data science/AI teams to define use cases and success metrics
- Awareness of responsible AI principles, data privacy, and model performance

Stakeholder Leadership Skills

- Strong stakeholder management across tech, business, and operations
- Excellent communication and problem-solving skills
- Ability to drive alignment and ownership in cross-functional teams
- Execution-focused mindset with attention to detail and impact

Required Qualifications Experience

- 3 4 years of experience as a Product Owner / Business Analyst / Digital Product Manager
- Experience in Insurance / BFSI / FinTech / Digital-first organizations
- Bachelor s degree in Engineering or MBA in related field
- Hands-on experience working in Agile delivery environments

Preferred Qualifications

- Exposure to AI/GenAI implementations in products or operations
- Experience with workflow/BPM systems and integration with policy admin platforms
- Certifications in Agile/Scrum/Product Management
- Exposure to customer experience (CX) transformation initiatives

Tools Technologies

- Product Agile: JIRA, Confluence
- Integration: APIs, microservices-based architectures
- Workflow: BPM/workflow tools
- Analytics: Google Analytics, Power BI, or similar tools

AI/Automation (good to have): AI platforms, NLP/OCR tools, conversational AI tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Product Management (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram