- Handle inbound inquiries via phone, WhatsApp, and social channels educate potential customers on how the SundayGrids platform works and address their apprehensions
- Engage in consultative, listening-first sales conversations to understand customer needs and guide them towards the right decision even if that means recommending alternatives
- Follow up with prospects within a structured 1530 day sales funnel and drive reservation conversions
- Maintain the CRM with accurate records of calls, pipeline stages, and customer interactions
- Gather and relay customer feedback to improve product offerings and the post-sales experience
- Support community engagement initiatives and cohort-based outreach as the function grows
- Contribute to MQL/SQL tracking and basic sales analytics to help refine the sales process
Must-Have Requirements
- 1-2 years of B2C sales experience with a track record of handling direct-to-consumer conversations (strong freshers with exceptional communication will also be considered)
- Prior experience selling high-ticket or considered-purchase products/services (15,000+ per sale) e.g. insurance, automobile, edtech, or high-value subscriptions
- Fluency in English and proficiency in Hindi
- Consultative, inbound-first selling approach comfortable with slow, trust-building sales cycles rather than high-volume cold calling
- Familiarity with CRM tools for pipeline management and record-keeping
- Secure work history — no pattern of stints under 12 months