- Manage and maintain accurate records of customer interactions using advanced Excel skills.
- Develop and implement effective MIS reports to track key performance indicators (KPIs) for the BPO process.
- Utilize SQL knowledge to extract data from Google Sheets and Power BI dashboards for analysis.
- Collaborate with team members to identify areas of improvement in processes and implement changes.
Job Requirements :
- 4-12 years of experience in a similar role within the BPO industry.
- Advanced Excel skills, including pivot tables, macros, and VLOOKUP functions.
- Proficiency in creating complex reports using Microsoft Office tools such as MIS.