Role Description -

- Ensure the implementation of the organizations policies, manuals, procedures, and instructions on all matters pertaining to servicing, processing, safety, and environmental protection.
- Monthly Forecast planning of Revenue, order Intake and Cash.
- Preparing Management Deck, for Business review meeting with country Business head.
- Plotting yearly/ quarterly milestone for various KPI to ensure FY target.
- Periodical review of all opens service project to track their progress and profitability.
- Reviewing cash collection progress with team leader on weekly basis.
- Focus drive in region on Digitalization wrt digital contract, remote connectivity etc.
- Reviewing team on contract renewal, spare business and retrofit job growth and achievement.
- Implementing various strategy to accelerate business growth in install migration prospect.
- No agenda meeting with team member to understand their challenges and their mitigation.
- Promoting customer first culture within the team, periodical customer meeting to build relationship with customer.
- Project site visit to review site progress as well motivate field engineer for their good work.
- Monitor discipline & individual performance of subordinates, periodically appraise their effort & potential,



provide them opportunities for training & development, including on-the-job training in areas such as Software, Hardware etc.
- Attending internal/ external QA & EHS quarterly audit and ensuring their compliance.
- Controlling attrition rate within division, planning growth path for team.
- Help team in escalation for all operational activities, like PR creation, Purchase order creation, goods delivery challenges, logistic hurdles, taxation issues etc.
- Leading a team of Engineers
- Ensuring the Revenue, billing and collection of teams.
- Ensuring the complete execution of project on stipulated timeline.
- Coordination with vendor and supplier for project execution.
- Participating in monthly call with senior management.
- Ensuring technical support(L2) to team on CCTV, ACS, BMS and FAS.
- Providing support in installation and commissioning in multiple service project.
- Handling Team efficiently.
- Co-ordination with different vendor for material procurement, bill processing.
- Candidate requirement: 12 to 15 years experience into team management similar role
- This role is based in Gurgaon, where youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

📌 Customer Service Professional (Gurugram)
🏢 Siemens
📍 Gurugram