Branch Manager

- Responsible for business growth, new customer acquisition, customer service, overall branch operations & compliance.
- Drives field marketing and continuous customer acquisition & engagement in catchment area to meet branch targets for gold loans and other financial products.
- Maintains portfolio quality by tracking gold quality and ROI.
- Ensures valuation, process compliance, timely system approvals for loans.
- Coordinates with audit teams; maintains registers and displays.
- Follows up for interest collections to control NPAs; handles auctions.
- Monitors team's activities across gold loans, cash, documents, leads generated and new customer acquisition.
- Coaches, mentors, and trains team; provides timely feedback and motivation.
- Maintains branch infrastructure and hygiene standards.

Gold Appraiser

- Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create new CUID in system & modifications in LOS during Disbursal,



Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for timely collection of interest and principal payments.
- Providing valuable customer service at every step i.e. while pledging, releasing, or making interest payments.

Customer Care Executive

- Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
- Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers.
- Drive & ensure continuous customer engagement through various channels.
- Maintaining quality portfolio by tracking & controlling ROI.
- Provide after sales service to existing customers and obtain references from them to increase the customer base.
- Strong follow up on interest collections to keep NPAs (non-performing assets) under control.

Interested Candidates can share their Resumes at [email protected] or (phone hidden)

📌 Hiring For CCE/GA/BM || Rajkot
🏢 IIFL Finance
📍 Rajkot