Location: Bengaluru
Salary: 3.4 5.0 LPA + Performance Incentives
Shift: Night Shift (US Process)
Work Mode: Work From Office
Usman - (phone hidden)
About the Role
We are hiring Customer Service Executives for a leading International Voice Process (US Healthcare). This is an excellent chance for both freshers looking to start their careers and experienced professionals seeking career growth in the international BPO industry.
As a Customer Service Executive, you will assist US customers by handling healthcare-related inquiries while delivering exceptional customer service and ensuring compliance with quality standards.
Key Responsibilities
- Handle inbound customer calls professionally and resolve customer queries.
- Assist customers with healthcare-related information such as benefits, eligibility, claims, coverage, provider details, and ID cards.
- Verify customer information while maintaining confidentiality and data security.
- Accurately update customer interactions in CRM systems.
- Meet quality, productivity, and customer satisfaction targets.
- Follow company policies, compliance guidelines, and process standards.
Eligibility Criteria
- Freshers are welcome to apply.
- Experienced candidates with 6 months to 5 years of International, Customer Support, or BPO experience are also encouraged to apply.
- Qualification: Any Graduate / Diploma / PUC.
- Excellent English communication skills are mandatory.
- Willingness to work in Night Shifts (US Process).
- Immediate joiners are preferred.
Salary & Benefits
- Freshers: 3.4 LPA + Performance Incentives
- Experienced: Up to 5.0 LPA + Performance Incentives (Based on experience)
- Attractive monthly incentives.
- Night shift allowance (as applicable).
- Cab facility (as per company policy).
- Paid training.
- PF, ESI, Gratuity, and Medical Insurance.
- Career growth opportunities with leading MNCs.
Apply now and start your career in the International BPO industry.