Analytics Modelling: propensity based cohorting and insighting
Contact Center Management : Manage end to end outbound contact center driving renewals with 500+ seats yearly
1. Surrender to AUM: To drive design of customer retention journey along with cross functional teams to ensure adherence to STA incl. tool implementation, revamp of customer journey, goverce and insighting
2. Vendor Management: Management end to end goverce of 4+ vendors to improve overall collections and CX
3. Audit Management: Manage yearly internal external audits ISO audits, outsourcing audits, IT audits
4. New Initiatives Strategic Projects Identify gaps in current process to propose implement current initiatives
Coordinate with internal stakeholders IT, legal, compliance, business, actuarial etc. to identify and execute projects for the department
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 TM-Mgr-Revenue Assurance-Thane
🏢 Aditya Birla Insulators
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.