Job Summary:

NOC Network Engineer Level 2 is responsible for providing security, high-availability, performance, stability, and scalability for complex and distributed enterprise-networking infrastructure.

Duties and Responsibilities:

• Monitor enterprise network, server, and security infrastructure using NOC monitoring

tools.

• Works alongside the Networking Team, Telecomm Team, Applications Support Team and

System Administration Team to support, monitor, maintain and enhance production communications networks.

• Provides Tier 2 & 3 level support for IT Operations Teams.

• Interfaces with Service Provider Support Engineers to troubleshoot carrier circuit and routing issues.

• Escalate complex issues to Level 3 Engineering or vendors when required.

• Provides identification and troubleshooting of internal and external connectivity and communications

problems.

• Provides design documentation and up-to-date network diagrams of the enterprise networks.

• Collaborates with Cybersecurity Team to support and contribute to ITs Cybersecurity

Program.

• Mentor and assist Level 1 NOC Technicians with technical troubleshooting and best practices.

Requirements (Knowledge, Skills & Abilities):

• Fundamental understanding of TCP/IP, BGP, OSPF, EIGRP, RIP, UDP, and Wi-Fi 802.11 protocols

along with Static & Energetic Routing principles.

• Experience Administering Cisco Routers/Switches/Firewalls, Juniper Networks

Routers/Switches/Firewalls, Palo-Alto Networks Firewalls using Panorama (including Wildfire Advanced

Threat Capabilities) and FortiGate Firewalls using Forti Manager.

• Fundamental understanding of VPN (L2TP, SSL/TLS, IPSec).





• Fundamental understanding of DNS (including public domain name registration), DHCP.

• Understanding of Traffic Shaping and Policing techniques.

• Experience with Packet Capture/Tracing/Analysis.

• Fundamental understanding of network security best-practice and principles used to identify

vulnerabilities and minimize risk.

• Experience with SD-WAN technologies and micro segmentation tool a plus.

• Experience with Cloud Based VoIP/Hosted PBX/Hosted Contact Center platforms (Cisco Hosted PBX,

Hosted Contact Center).

• Experience with Nedi, Cacti, Netflow, NFsen, Solarwind and Nagios/Icinga software.

• Unix/Linux skills.

• Scripting skills (Bash, Python, Powershell, VB) a plus.

• Ability to work remotely, collaborate with local hands to provide Layer-1 troubleshooting and assistance.

• Familiarity with typical tools and techniques for discovering, monitoring and evaluating cybersecurity

risks.

• Strong analytical skills.

• Excellent communication skills including speaking in front of others.

• Ability to communicate and educate complex technical topics via the written word.

• Ability to bring projects to completion.

• Proven ability to work independently with minimal supervision.

• Excellent organizational, time management and communication skills.

Education & Experience Requirements:

The above knowledge, skills and abilities may be demonstrated by a two- or four-year degree in an IT

Enterprise Networking related field, or with 4 to 5+ years experience supporting Enterprise Network

Infrastructure within large, distributed and complex environments. Additional consideration offered for

candidates possessing CCNA and/or CCNP (either/or Routing and Switching, Voice, Security) or JNCIAENT

certifications.

📌 NOC Engineer (Bengaluru)
🏢 Infinx
📍 Bengaluru