We are seeking a dedicated and proactive Rescue Operations Coordinator to lead and oversee all aspects of animal rescue operations. The ideal candidate will possess strong organizational skills, leadership abilities, and a passion for animal welfare. This role involves planning, coordinating, and executing rescue missions while ensuring the safety and well-being of both animals and rescue team members.

Rescue Operation Planning

- Develop comprehensive plans for rescue operations based on specific needs and requirements.
- Coordinate with relevant teams to ensure alignment and support for rescue efforts.

Emergency Response

- Respond promptly to animal rescue and distress calls, dispatching the ambulance as needed.
- Prioritize urgent situations and coordinate ambulance services accordingly.

Ambulance Coordination

- Coordinate scheduling of ambulance services for the release of recovered pets.
- Ensure timely and effective transport of animals to their destinations.

Follow-up and Resolution

- Follow up on unresolved rescue cases, providing necessary assistance until satisfactorily resolved.
- Close cases once resolved and ensure proper documentation.

Community Engagement

- Solicit Google reviews from individuals involved in rescue operations, fostering positive feedback and community engagement.

Resource Mobilization

- Identify and mobilize necessary resources for successful rescue missions.
- Liaise with suppliers and partners to procure required resources in a timely manner.

Team Coordination

- Lead and coordinate rescue teams, providing guidance and support to ensure smooth execution of tasks.
- Undertake a range of administrative tasks to ensure staffing requirements and obligations are maintained, including approving timesheets, monitoring call queues, and managing work breaks.

Risk Assessment and Mitigation





- Conduct thorough risk assessments before each rescue operation.
- Develop strategies to mitigate risks and ensure the safety of rescue teams and individuals in distress.

Communication and Liaison

- Maintain open communication with relevant teams, coordinating activities and facilitating cooperation.

Pet Owner Assistance

- Assist pet owners in understanding and navigating the helpline numbers IVR system, addressing queries, and providing guidance.
- Keep pet owners informed about the status of the ambulance until the animal is safely picked up.

Logistics Management

- Manage logistical aspects of rescue operations, ensuring efficient utilization of resources.

Documentation and Reporting

- Maintain accurate records of all rescue activities, including mission plans and operational outcomes.
- Enter relevant information into the Rescue Management System and medical treatment records.

Training and Capacity Building

- Organize training sessions and workshops for rescue team members to enhance their skills in emergency response and rescue operations.
- Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.

Knowledge of

- Proficiency in computer skills, including Microsoft Office, email, presentation software etc.
- Familiarity with typical office protocols, methods, and equipment.
- Knowledge of safety protocols and adherence to safe working procedures.
- Skill in maintaining precise record-keeping.





Qualifications

- Bachelor s or Master s degree in communications or any relevant field preferred.

Required Background, Experience and Skills

- Total 4+ years of experience in customer support.
- 2+ years of experience in emergency response and disaster relief for animals Extensive background in planning and executing rescue missions during natural disasters, emergencies, and other crisis situations, animal welfare, or related fields.
- 2+ years of experience in animal behavior assessment and handling Proficiency in assessing and handling various animal behaviors, including fear, aggression, and trauma, to ensure the safety of both animals and rescuers.
- 2+ years of experience in veterinary triage and first aid for animals Solid understanding of veterinary first aid procedures and protocols, including assessing injuries, stabilizing conditions, and administering initial medical care in the field.

This role embodies a commitment to compassion, organization, and advocacy. By overseeing rescue operations and coordinating efforts to provide care and support to animals in need, this position serves as a crucial link between the shelter, the community, and the animals themselves. The ideal candidate will bring a blend of managerial expertise, organizational prowess, and a genuine passion for animal welfare, embodying our mission to make a meaningful impact on the lives of animals and our community.

Information

- Department Animal Care Wellness
- Teams Veterinary Services
- Experience 4+ years

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Rescue Operations Coordinator (Bengaluru)
🏢 Sarvoham Animal Foundation
📍 Bengaluru