Role: Technical Incident Manager

Location: Bangalore
Experience: 5+ Years
Client: Leading MNC

Job Summary

We are looking for an experienced Technical Incident Manager to manage critical incidents, minimize business impact, and ensure timely communication with stakeholders. The ideal candidate should have strong incident management experience, excellent coordination skills, and exposure to ITSM tools.

Key Responsibilities

- Manage the complete incident lifecycle from identification to closure.
- Lead and coordinate incident bridge calls with cross-functional teams.
- Handle P1/P2 incidents and ensure timely resolution.
- Communicate incident status and updates to stakeholders.
- Manage escalations and ensure SLA compliance.
- Perform Root Cause Analysis (RCA) and prepare Post Incident Reports (PIR).
- Analyze incident trends and recommend preventive measures.
- Drive continuous improvements in incident management processes.




- Coordinate with application, infrastructure, network, and support teams.

Required Skills

- Minimum 5+ years of experience in Incident Management or Major Incident Management.
- Experience in Technical Support (L1/L2).
- Strong experience in Escalation Management.
- Hands-on experience with ITSM/CRM tools (ServiceNow preferred).
- Good understanding of Incident Management processes and ITIL framework.
- Excellent stakeholder communication and coordination skills.
- Strong analytical and problem-solving abilities.
- Ability to work in APJ shifts and provide weekend support when required.

Positive to Have

- Knowledge of Windows and Linux Operating Systems.
- Basic understanding of Servers and Networking.
- Experience in Production Support environments.

📌 Technical Incident Manager / Major Incident Manager-Bangalore (Bengaluru)
🏢 SDNA Global
📍 Bengaluru