Role & responsibilities

- Coordinate with the sales team to ensure smooth execution of customer orders.
- Prepare and process quotations, sales orders, invoices, and related documentation.
- Act as the primary point of contact between customers, the sales team, production, logistics, and finance.
- Track order status from receipt to delivery and provide timely updates to customers.
- Maintain accurate customer records, sales data, and order documentation in ERP/CRM systems.
- Assist the sales team in preparing proposals, presentations, and reports.
- Coordinate dispatch schedules with the warehouse and logistics teams.
- Handle customer inquiries, complaints, and follow-ups to ensure high customer satisfaction.
- Monitor pending orders, backorders,



and delivery schedules.
- Generate daily, weekly, and monthly sales reports and MIS.
- Support sales forecasting by maintaining updated sales data.
- Follow up on outstanding payments in coordination with the finance team.
- Ensure all sales documentation complies with company policies and procedures.
- Coordinate with internal departments to resolve order-related issues promptly.
- Assist in achieving sales targets by providing administrative and operational support to the sales team.

Preferred candidate profile

📌 Sales Coordinator (Vapi)
🏢 Trimurti IML Solutions
📍 Vapi